We currently deliver across India only. Every order is carefully packed and processed to maintain product quality and authenticity during transit.
ESTIMATED DELIVERY TIMELINES
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Northeast India
Delivery timelines are estimates and may vary by specific location.
Weather conditions, strikes, or logistics disruptions may occasionally cause delays.
Customers are responsible for providing accurate delivery information.
Orders may require manual verification before dispatch, especially for Cash on Delivery purchases.
We aim to maintain absolute fairness, product integrity, and quality assurance across every order. Since many products are traditional, handmade, or limited in nature, return eligibility may vary by item.
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Eligible Products Only
Only products specifically marked as "Returnable" on the product page are eligible for returns.
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Photo & Video Proof
Customers must provide proper issue details along with supporting visual proof for verification.
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Replacement Support
Non-returnable items that arrive damaged, defective, or incorrect may qualify for replacement.
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Review & Approval
All return, refund, or replacement requests are reviewed manually by our team before approval.
verified_userManual Verification for COD Orders
To prevent spam, fraudulent activity, and fake orders, our team may proactively contact customers for manual confirmation before processing Cash on Delivery orders. Orders may be cancelled if verification is unsuccessful.
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Traditional Product Disclaimer
Many Hatvoni products are traditionally prepared, handmade, or naturally sourced. Minor variations in texture, color, aroma, or packaging may naturally occur and should be celebrated rather than considered defects.
